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Cancellation Policies

Booking, Cancellation & Change Policies
To ensure the best experience for all our guests, please review our policies regarding cancellations, changes, and on-site adjustments.

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1. Cancellation Policy

More than 7 days before the service: Full refund.

Between 7 and 3 days before the service: 50% cancellation fee.

Less than 3 days before the service or No-Show: No refund will be issued.

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2. Reservation Changes

Modifications to your reservation (date, time, or service type) are permitted without charge when requested at least 48 hours in advance, subject to availability.

On-Site Upgrades/Downgrades: On the day of your visit, you may request to upgrade or downgrade your service, subject to availability. If approved, we will issue a refund for the original booking and create a new charge for the revised service.

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3. Important Considerations

Adverse Weather: If we must cancel a snorkeling tour due to unsafe weather conditions, a full refund or the option to reschedule will be offered.

Availability: Services like beach chairs, umbrellas, and on-site upgrades/downgrades are subject to availability and are not guaranteed.

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Please be advised that sun lounger and umbrella availability for same-day reservations cannot be guaranteed. All bookings are final, and no refunds will be provided.

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Group Policy: For groups of 10 or more people, customized cancellation and deposit policies may apply. Please contact us directly.

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